PAIRMUSE
Returns & cancellations
Cancellations
To request cancellation, email [email protected] with your order reference. Cancellation is available before dispatch. If the parcel has already been dispatched, contact us for help with the next steps. No advance payment is collected for COD orders.
Returns
We offer exchanges for candles that arrive damaged. Contact [email protected] with your order reference and clear photos of the damaged candle and its packaging within one day of receiving your order. Keep the candle and packaging until we confirm the next steps. Do not light or use a damaged vessel. We do not offer change-of-mind returns or fragrance exchanges. This policy does not limit your rights under applicable consumer law, including remedies for defective, incorrect or misdescribed goods.
Refunds
Our standard resolution for a candle damaged during delivery is an exchange. Refunds will be provided where required by applicable consumer law. Contact [email protected] for help with your order.
Policy version 5 · Pairmuse